Animal Crossing: Pocket Camp – Comprehensive list of issues (and possible fixes)

Animal Crossing: Pocket Camp

On October 25th 2017 (in Australia) and late November (worldwide), Nintendo released Animal Crossing: Pocket Camp on Android and iOS. Unfortunately, it did come with some issues, which is why we created this page: to list as many of them as possible, and offer workarounds and possible solutions (or simply more details, when there’s nothing that can be done).

We intend to keep this page updated as long as possible, up until the official launch worldwide and beyond. If you see an issue missing, or if you’ve found a solution on your own, make sure to let us know in the comments below. Also, do note that this isn’t an official support page, just a handy page for fellow Animal Crossing: Pocket Camp players.

In some cases, you may need to contact Nintendo support: you can find a link within the app, or on the official Nintendo website of your region. But before you do, make sure to check out the official FAQ, where you will find plenty of details about the game. You might find the answer to your question, or the solution to your problem, there!

Also, before you try finding a solution to any issue you may be encountering, make sure you have the latest version installed: click here for more details!

For more details about the game itself, make sure to check out the following posts:

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Issue #1 – A communication error has occured. Please try again later. [Support Code: 802-5808] (added on October 25th)

  • Devices impacted: Android-only
  • Cause: this issue seems to pop up if your phone is rooted, or using a non-stock ROM (regardless of root status)
  • Fix or workaround: no fix is available, as this is standard protection feature for Nintendo games on smart devices. As a workaround, you can use tools to bypass the security check (such as Magisk)

Issue #2 – Linking Error. You cannot link your Nintendo Account to this game due to your account’s regional settings (added on October 25th 2017)

  • Devices impacted: all
  • Cause: wrong region for the Nintendo Account. Right now, the game is only available in Australia, so only Nintendo Accounts sets to Australia can be linked at the moment.
  • Fix or workaround: the app is now available worldwide, and as Ver. 1.0.0, you can link a Nintendo Account of any region with the game.

Issue #3 – Try moving to a location with a better connection. If you still have trouble connecting, try again later [Support Code: 802-6516] (added on October 25th)

  • Devices impacted: all
  • Cause: game requires an online connection at all times
  • Fix or workaround: make sure you’re connected to the internet, and that the quality of said connection is good (Wifi is better, if available). If you’re getting that error despite being connected to the internet, the quality of the connection may not be good enough.

Issue #4A – A communication error has occured. Please try again later. [Support Code: 802-9009] (added on November 21st)

  • Devices impacted: all
  • Cause: servers being overloaded at launch (official statement)
  • Fix or workaround: Nintendo is aware of the problem, and working towards fixing it. Nothing much for you to do but to wait and try again later. If you’re still getting this error several days after launch, you may need to contact support.

Issue #4B – A communication error has occured. Please try again later. [Support Code: 802-9809] (added on November 21st)

  • Devices impacted: all
  • Cause: servers being overloaded at launch (official statement)
  • Fix or workaround: Nintendo is aware of the problem, and working towards fixing it. Nothing much for you to do but to wait and try again later. If you’re still getting this error several days after launch, you may need to contact support.

Issue #4C – A communication error has occured. Please try again later. [Support Code: 802-4009] (added on November 21st)

  • Devices impacted: all
  • Cause: servers being overloaded at launch (official statement)
  • Fix or workaround: Nintendo is aware of the problem, and working towards fixing it. Nothing much for you to do but to wait and try again later. If you’re still getting this error several days after launch, you may need to contact support.

Issue 4d – An error has occured. Please try again later [Support Code: 802-7609] (added on November 22nd)

  • Devices impacted: all
  • Cause: servers being overloaded at launch (official statement)
  • Fix or workaround: Nintendo is aware of the problem, and working towards fixing it. Nothing much for you to do but to wait and try again later. If you’re still getting this error several days after launch, you may need to contact support.

Issue 4e – A communication error has occurred. Please try again later. [Support code: 802-2609] (added on November 23rd)

  • Devices impacted: all
  • Cause: servers being overloaded at launch (official statement)
  • Fix or workaround: Nintendo is aware of the problem, and working towards fixing it. Nothing much for you to do but to wait and try again later. If you’re still getting this error several days after launch, you may need to contact support.

Issue 4f – A communication error has occurred. Please try again later. [Support code: 802-5550] (added on November 25th)

  • Devices impacted: all
  • Cause: servers being overloaded at launch (official statement)
  • Fix or workaround: Nintendo is aware of the problem, and working towards fixing it. Nothing much for you to do but to wait and try again later. If you’re still getting this error several days after launch, you may need to contact support.

More issues to be added later!


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Lite_Agent

About

Founder and main writer for Perfectly Nintendo. Tried really hard to find something funny and witty to put here, but had to admit defeat. Also known as Maintenance Guy by some.

Twitter: @lite_agent