Animal Crossing: Pocket Camp – Comprehensive list of issues (and possible fixes)

On October 25th 2017 (in Australia) and late November (worldwide), Nintendo released Animal Crossing: Pocket Camp on Android and iOS. Unfortunately, it did come with some issues, which is why we created this page: to list as many of them as possible, and offer workarounds and possible solutions (or simply more details, when there’s nothing that can be done).

We intend to keep this page updated as long as possible. If you see an issue missing, or if you’ve found a solution on your own, make sure to let us know in the comments below. Also, do note that this isn’t an official support page, just a handy page for fellow Animal Crossing: Pocket Camp players.

In some cases, you may need to contact Nintendo support: you can find a link within the app, or on the official Nintendo website of your region. But before you do, make sure to check out the official FAQ, where you will find plenty of details about the game. You might find the answer to your question, or the solution to your problem, there!

Also, before you try finding a solution to any issue you may be encountering, make sure you have the latest version installed: click here for more details!

For more details about the game itself, make sure to check out the following posts:

***

Issue #1 – A communication error has occured. Please try again later. [Support Code: 802-5808] (added on October 25th)

  • Devices impacted: Android-only
  • Cause: this issue seems to pop up if your phone is rooted, or using a non-stock ROM (regardless of root status)
  • Fix or workaround: no fix is available, as this is standard protection feature for Nintendo games on smart devices. As a workaround, you can use tools to bypass the security check (such as Magisk)

Issue #2 – Linking Error. You cannot link your Nintendo Account to this game due to your account’s regional settings (added on October 25th 2017)

  • Devices impacted: all
  • Cause: wrong region for the Nintendo Account. Right now, the game is only available in Australia, so only Nintendo Accounts sets to Australia can be linked at the moment.
  • Fix or workaround: the app is now available worldwide, and as Ver. 1.0.0, you can link a Nintendo Account of any region with the game.

Issue #3 – Try moving to a location with a better connection. If you still have trouble connecting, try again later [Support Code: 802-6516] (added on October 25th)

  • Devices impacted: all
  • Cause: game requires an online connection at all times
  • Fix or workaround: make sure you’re connected to the internet, and that the quality of said connection is good (Wifi is better, if available). If you’re getting that error despite being connected to the internet, the quality of the connection may not be good enough.

Issue #4A – A communication error has occured. Please try again later. [Support Code: 802-9009] (added on November 21st)

  • Devices impacted: all
  • Cause: servers being overloaded at launch (official statement)
  • Fix or workaround: Nintendo is aware of the problem, and working towards fixing it. Nothing much for you to do but to wait and try again later. If you’re still getting this error several days after launch, you may need to contact support.

Issue #4B – A communication error has occured. Please try again later. [Support Code: 802-9809] (added on November 21st)

  • Devices impacted: all
  • Cause: servers being overloaded at launch (official statement)
  • Fix or workaround: Nintendo is aware of the problem, and working towards fixing it. Nothing much for you to do but to wait and try again later. If you’re still getting this error several days after launch, you may need to contact support.

Issue #4C – A communication error has occured. Please try again later. [Support Code: 802-4009] (added on November 21st)

  • Devices impacted: all
  • Cause: servers being overloaded at launch (official statement)
  • Fix or workaround: Nintendo is aware of the problem, and working towards fixing it. Nothing much for you to do but to wait and try again later. If you’re still getting this error several days after launch, you may need to contact support.

Issue €4D – An error has occured. Please try again later [Support Code: 802-7609] (added on November 22nd)

  • Devices impacted: all
  • Cause: servers being overloaded at launch (official statement)
  • Fix or workaround: Nintendo is aware of the problem, and working towards fixing it. Nothing much for you to do but to wait and try again later. If you’re still getting this error several days after launch, you may need to contact support.

Issue #4E – A communication error has occurred. Please try again later. [Support code: 802-2609] (added on November 23rd)

  • Devices impacted: all
  • Cause: servers being overloaded at launch (official statement)
  • Fix or workaround: Nintendo is aware of the problem, and working towards fixing it. Nothing much for you to do but to wait and try again later. If you’re still getting this error several days after launch, you may need to contact support.

Issue #4F – A communication error has occurred. Please try again later. [Support code: 802-5550] (added on November 25th)

  • Devices impacted: all
  • Cause: servers being overloaded at launch (official statement)
  • Fix or workaround: Nintendo is aware of the problem, and working towards fixing it. Nothing much for you to do but to wait and try again later. If you’re still getting this error several days after launch, you may need to contact support.

Issue #5 – An error has occured. Please try again later. [Support Code: 892-7674] (added on December 18th)

  • Devices impacted: all
  • Cause: unknown
  • Fix or workaround: none at the moment. Try clearing the cache of the game and try again. You can also try to restore your save data (Title Screen > Main Menu (icon in the top-left corner) > Data Restore). Nintendo may also fix the issue in an upcoming patch, but nothing has been announced so far.

Issue #6 – While gardening, players may be returned to the title screen (added on December 20th)

  • Devices impacted: all
  • Cause: unknown
  • Fix or workaround: none at the moment. Nintendo is aware of the issue, and currently working on a patch to fix it. Make sure to keep an eye out on the Animal Crossing: Pocket Camp Updates page to find out when the update is released! Update to Ver. 1.1.1!

Issue #7 – Players may complete the My Nintendo Mission: “”Link to a Facebook account”” without linking to a Facebook account (added on December 20th)

  • Devices impacted: all
  • Cause: unknown
  • Fix or workaround: none at the moment. Nintendo is aware of the issue, and currently working on a patch to fix it. Make sure to keep an eye out on the Animal Crossing: Pocket Camp Updates page to find out when the update is released! Update to Ver. 1.1.1!

Issue #8 – An error may occur when opening the Suggested Friends screen (added on December 20th)

  • Devices impacted: all
  • Cause: unknown
  • Fix or workaround: none at the moment. Nintendo is aware of the issue, and currently working on a patch to fix it. Make sure to keep an eye out on the Animal Crossing: Pocket Camp Updates page to find out when the update is released! Update to Ver. 1.1.1!

Issue #9 – The app may crash when performing actions such as changing hats or clothes, or when arranging furniture (added on December 20th)

  • Devices impacted: all
  • Cause: unknown
  • Fix or workaround: none at the moment. Nintendo is aware of the issue, and currently working on a patch to fix it. Make sure to keep an eye out on the Animal Crossing: Pocket Camp Updates page to find out when the update is released! Update to Ver. 1.1.1!

Issue #10 – In some instances, users are not able to receive the correct amount of friend powder while playing in the garden. (added on January 29th)

  • Devices impacted: all, though only for those running Ver. 1.1.4 of the game;
  • Cause: unknown
  • Fix or workaround: fixed in the latest update!

Issue #11 – There sometimes is an issue counting “Timed Goals” and “Kudos.” (added on February 14th)

Issue #12 – Sometimes after launching the game, it may not display or the game may be unplayable (added on February 14th)

  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: fixed in the latest Software update (Ver. 1.2.2)!

Issue #13 – Game crashes while accessing the title screen (added on February 22nd)

  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: fixed in the latest Software update (Ver. 1.2.2)!

Issue #14 – Game crashes when going to the garden after selecting “Please show me!” the first time you speak to Leif during the Leif’s Spring Flowers event (added on February 27th)

  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: speak to Leif again, and select “I think I can manage.” Issue fixed in the latest Software update.

Issue #15 – Incorrect Friendship Levels for Freya, Eugene, and Dotty (required to unlock new requests and the ability to change outfits) (added on February 27th

  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: issue has already been fixed. You first need to restart the game.

Issue #16 – Special Requests are not show on the Friendship Level Screen for Freya (added on February 27th)

  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: issue has already been fixed. You first need to restart the game.

Issue #17 – In some cases, the game will crash when you swap out your campsite’s visitors for guests who have requested special furniture (added on March 12th)

Issues #19, #20, #21, and #22 (added on March 29th)

  1. Issue #19: the game crashes when you leave the round spring flower bed in the campsite and then hold an unveiling party to show off the new anemity;
  2. Issue #20: players are occasionnally able to carry more than the maximum number of Collected items
  3. Issue #21: completing a Chip Challenge displays an unnecessary challenge-completion icon
  4. Issue #22: the surgeonfish tank, the clown fish tank, the barred knifejaw tank display overlapping with other furniture items
  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: issues fixed in the latest Software update. Make sure to restart the game!

Issue #23: Game suddenly restarts when playing at the Lost Lure Creek, various other issues (added on March 30th)

  • Devices impacted: iPhone 6, iPhone 6 Plus, iPad mini 4, iPad Air 2, iPod Touch (6th Generation)
  • Cause: unknown
  • Fix or workaround: issue fixed in the latest Software update. Make sure to restart the game!

Issue #24: When the player has a perfect fruit growing on a tree and closes the game, when they return to the game the perfect fruit may become a normal fruit (added on April 25th)

  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: issue fixed in the latest Software update. You can prevent this issue from occuring by changing location before closing the game. Do note that the issue may also occur if you do drop the fruit or collect it.

Issue #25: Appearance rate of new animals is lowered than normal (added on May 10th)

  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: issue already fixed.

Issue #26: Finger icons are displaying on the map at Breezy Hollow and other locations during the Digby’s Artful Retreat event (updated on May 31st)

  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: issue fixed in the latest Software update. You can speak to Digby at the campsite in order to clear the icons.

Issue #27: In some cases, the reward for completing Task 4-3 of the Fruit Party with Katie event was not awarded (added on May 10th)

  • Devices impacted: all devices, but only players who completed Task 4-3 of the Zipper’s Wonderland event (that ran from March 30th to April 9th)
  • Cause: unknown
  • Fix or workaround: already fixed. All players will get Leaf Ticket x15 as apology gift! Check out this page for more details!

Issue #28: Game crashes when arranging campsite furniture (added on June 8th)

Issue #29: camper-request My Nintendo missions track completed requests inaccurately (added on June 8th)

Issue #30: game suddenly closes when fishing at Lost Lure Creek (added on June 30th)

  • Additional details: when fishing at Lost Lure Creek, if there are 2 fish shadows in the water, and both discover the fishing lure at the same time, the game will suddenly close
  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: fixed in the latest Software update.

Issue #31: If you open the Catalog from the More menu, then select Furniture, the “medieval”, “OK Motors” and “fruit” categories are not displayed (added on July 6th)

  • Additional details: This is a display issue in the Catalog and does not affect any other areas of the game
  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: issue to be fixed in the latest Software update.

Issue #32: The game force closes after you “Shared!” with a friend and tap on a garden flower before the “Here’s your reward!” screen appears during the Redd’s Summer Festival event (added on August 10th)

  • Additional details: This issue does not occur if you do not tap on the screen until the “Here’s your reward!” screen appears. Also, even when the game force closes, the action is counted so when you return to the game you will receive the “Here’s your reward!” item.
  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: issue to be fixed in the latest Software update.

Issue #33: Cannot change the wallpaper, flooring, or rug in your Cabin (added on November 28th)

  • Additional details: this issue occurs if you have placed the maximum amount of furniture or clothing in your cabin
  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: put away one piece of furniture or clothing. This issue will be fixed in the latest Software update.

Issue #34: If you pick up a lost item and take it to your campsite, the lost item will not register as being found (added on November 30th)

  • Additional details: none.
  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: leaving the campsite and then entering it again should result in the lost item correctly registering as being found. This issue will be fixed in the latest Software update.

Issue #35: Issues Concerning Rare Creature Sharing Notifications (added on February 6th)

  • Additional details: when playing in English or French, when another player shares rare creatures with you, regardless of how many they share, the notification that appears in the Visitors tab will read as if they have only sent one rare creature. There’s no such error in other languages, and the rare creature batch sharing feature does work properly
  • Devices impacted: all devices playing the game in English or French
  • Cause: unknown
  • Fix or workaround: will be fixed for the next Garden Event.

Issue #36: Game crashes frequently after updating to Ver. 2.1 (added on February 6th)

  • Additional details: none
  • Devices impacted: all devices running Ver. 2.1 of the game
  • Cause: unknown
  • Fix or workaround: developers are currently investigating. Will most likely be fixed in the latest Software update.

More issues to be added later!


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Lite_Agent

Founder and main writer for Perfectly Nintendo. Tried really hard to find something funny and witty to put here, but had to admit defeat. Also known as Maintenance Guy by some. Twitter: @lite_agent

32 thoughts on “Animal Crossing: Pocket Camp – Comprehensive list of issues (and possible fixes)

  • 26 October 2017 at 11 h 25 min
    Permalink

    I have installed on PC an android emulator (BleuStacks)
    and downloaded the .apk of the game.

    at the beginning (the two first times) starting the game,
    I meet K.K. for little moments, then the game go to crash.
    erroe communication 802-5808.
    the follow times I try to re-start the game, I encountered the same error,
    but at the start screen and tapping on the button (“return to th title”)
    I try newly to start.
    new error encountered: 802-5874 “an unexpected…”
    then, tappin more times, other errors of the same type (“unexpected”):
    802-7274, 802-7674.

    sorry for my english

    • 26 October 2017 at 12 h 06 min
      Permalink

      Oh, you’re using an emulator? I’m afraid Nintendo is also blocking those (anything not stock-rom, not-rooted is blocked). A shame for people who can’t afford the latest smartphone yet play without cheating or hacking.

  • 29 October 2017 at 9 h 14 min
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    cannot play this game, i have a non-root device watafak

  • 6 November 2017 at 16 h 27 min
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    My friend is having trouble with her account. Every time someone clicks on her camp, she shows up as a plain character named “Leaf” and has nothing on her camp grounds. The game works fine for her, but no one can see her camp. It was fine the first day, and now it does this every time. I’ve even unfriended her and added her again. What should she do?

    • 6 November 2017 at 21 h 16 min
      Permalink

      First time I’m hearing of this bug. Have you tried clearing the cache of the game?

  • 21 November 2017 at 14 h 28 min
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    I’ve got the support code 802-7609, not seen anything about this one and I can’t seem to sort it out myself, can anyone shed any light please?

    • 21 November 2017 at 14 h 59 min
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      Haven’t seen this one anywhere (yet). Given the state of the servers right now, might be a good idea to wait until it’s calmed down to see if the error is still there.

    • 22 November 2017 at 7 h 19 min
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      Update: just encountered it myself. I just tried again a couple of times, and it worked. Did it end up working for you?

  • 22 November 2017 at 4 h 07 min
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    I have another new error that isn’t listed here 802-7609. I downloaded the app but it won’t even load the game…

  • 22 November 2017 at 16 h 22 min
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    Installed on my phone today (Nov 22), got “A communication error has occurred. Please try again later. [Support code: 802-2609].”

    • 23 November 2017 at 7 h 39 min
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      Can confirm it’s a communication error, due to servers issues. Nothing much to do but wait until it gets better, unfortunately.

  • 26 November 2017 at 22 h 47 min
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    I had invited Apollo to my camp, and he has been around ever since…except the last time I played, in which he has just suddenly vanished into thin air. I can’t “call” him in the Contacts section, and I can’t find him at my Campsite. Can animals come and leave once I’ve added them? It’s just weird, as I try to talk to my animals frequently and I don’t understand why Apollo would just disappear unless there was some explanation.

  • 26 November 2017 at 22 h 50 min
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    Never mind! He popped back up minutes after. I guess he was hiding from me! lol

  • 27 November 2017 at 18 h 16 min
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    Yesterday and today I’ve been getting the error code 802-7667 every time I try to start the game. I have checked to make sure the app is updated, do you know what this error means?

    • 28 November 2017 at 19 h 07 min
      Permalink

      Sorry for the late reply. Are you on iOS? If yes, try downloading the latest update (Ver. 1.0.2), to see if it fixes the issue.

  • 18 December 2017 at 4 h 55 min
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    As of December 17, 2017 they updated the game but once I played the new updated version it booted me off after 5 minutes and it won’t let me back on at all! I get error code 892-7674 and I’ve hears others have had this problem since the update and now I’m super sad

    • 18 December 2017 at 15 h 28 min
      Permalink

      Never heard of that particular issue, have you tried clearing the cache of the game? Alternatively, you can try to restore your save data if you manage to reach the title screen.

  • 21 December 2017 at 4 h 20 min
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    Been getting Support Code 802-7668 all day.
    No clue what it means :(

  • 24 December 2017 at 18 h 19 min
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    My game freezes when using map to go to different area. This started with garden update. I have 1.2 g free space…

  • 3 January 2018 at 2 h 24 min
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    I try to play the game, but he shutting down after load start screen.

  • 19 January 2018 at 4 h 52 min
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    My samsung galaxy s2 tablet is not rooted, but after a couple days I kept getting the error 802-5808. After a whole week of looking for solutions and waiting for it to clear up, I uninstalled and reinstalled the game.
    It worked fine for a few days, but now I’m getting the error again.
    If I try to use data restore I get error 802-5108.
    I tried contacting customer support, but there’s no real way to have a conversation with them. I have no idea what to do anymore. :( please help.

  • 18 February 2018 at 22 h 21 min
    Permalink

    I’ve been getting error code 802-7667 “unable to obtain data” all day.

  • 19 February 2018 at 13 h 49 min
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    been getting the error code 802-5974, i can log in and walk a little but when i do things like check my mailbox it gives me that error code bringing me back to the menu where it once again gives me the error code until closing by itself. Im using a htc one m8 with LineageOS 15.1

  • 14 March 2018 at 1 h 05 min
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    In my case i had to uninstall the game off my phone now that I can put it back and play again
    Here is my issue
    I reinstalled the app
    link the app back to my nintendo account
    wait for it to download only for it to stop and show error 802 5175
    do you know what that code is for?

  • 17 March 2018 at 20 h 39 min
    Permalink

    I keep getting a bunch of different error codes while playing the game, they only show up when the game is loading a different area, or right after completing a request, when the loading icon is on-screen. I have gotten error codes 802-7516, 802-7116, 802-7916, 802-6316, 802-6116, 802-5816, and 802-5516 from what I recall.. which all say to move where the connection is better, but I’ve always played from the same place at home and this issue has never happened before. I first noticed this issue yesterday (3/16/18) late afternoon. I thought the problem would’ve been fixed by now, but it’s still giving me error codes. This is completely bizarre, all my other apps and games load up, connect, and work great still.. it’s only ACPC that is acting up.
    Has anybody else had this problem? Can you give any advice?

    Thanks in advance.
    *edit*
    If it helps, I’m playing on Android version 7.1.1

    https://uploads.disquscdn.com/images/d93c9ccd4411dbf90b9cc2f56143d6569dd512e8352bbcc02649ac88d67f283d.jpg https://uploads.disquscdn.com/images/4c7b660e0f6da6627c952b106ec25947da85abf2fbb1b50418620b8507cb00dc.jpg https://uploads.disquscdn.com/images/935238451bfe87750abcea7b06f2d67fc992743540b06566900e222277b264b4.jpg https://uploads.disquscdn.com/images/cb615549a2fef3e65ead11d28b21e0598452da02b662629682ace1a34bee3d2a.jpg https://uploads.disquscdn.com/images/075367cda7c0d493e859a6aca013a46558e17f7cf80e31f238ef7f8d7bd775b1.jpg

    • 12 April 2018 at 17 h 42 min
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      I have the same issue, but when I’m using mobile, no matter where I am and despite having a good connection and any other application or content works fine and fast.

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