Animal Crossing: Pocket Camp – Comprehensive list of issues (and possible fixes)

On October 25th 2017 (in Australia) and late November (worldwide), Nintendo released Animal Crossing: Pocket Camp on Android and iOS. Unfortunately, it did come with some issues, which is why we created this page: to list as many of them as possible, and offer workarounds and possible solutions (or simply more details, when there’s nothing that can be done).

We intend to keep this page updated as long as possible. If you see an issue missing, or if you’ve found a solution on your own, make sure to let us know in the comments below. Also, do note that this isn’t an official support page, just a handy page for fellow Animal Crossing: Pocket Camp players.

In some cases, you may need to contact Nintendo support: you can find a link within the app, or on the official Nintendo website of your region. But before you do, make sure to check out the official FAQ, where you will find plenty of details about the game. You might find the answer to your question, or the solution to your problem, there!

Also, before you try finding a solution to any issue you may be encountering, make sure you have the latest version installed: click here for more details!

For more details about the game itself, make sure to check out the following posts:

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Animal Crossing: Pocket Camp – Latest issues

Issue #40: An error occurs when you try to give Snacks to Animals in bundles (added on July 10th)

  • Additional details: issue occurs when you skip the Friendship Level with Special Request “Will you set up some special furniture for me?” (Friendship Level 10 and 15). If you raise the Friendship Level, then the Special Request event will not happen at all.
  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: developers currently working on a fix.

Issue #41: A communication error has occured. Please try again later (Support Code: [802-7609]) (added on July 12th)

  • Additional details: issue started occuring when the latest Software update (Ver. 2.5.1) was enforced. Development team is currently investigating the issue and working on a fix. Game is now undergoing emergency maintenance. Stay tuned for more details.
  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: issue has been fixed.

Issue #42: Issue with the Market Box (added on July 12th)

  • Additional details: even though the intended item limit per box is 10, you can have have up to 100 apples and pears on sale via your Market Box. This will be resolved in a future update, but if you have more 10 apples and/or pears for sales when the fix is released, other players will not be able to see or purchase them. If this happens, simply remove all of the affected items from the box, and you will be able to use the Market Box normally.
  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: developers currently working on a fix.

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Animal Crossing: Pocket Camp – Previous issues

Issue #1 – A communication error has occured. Please try again later. [Support Code: 802-5808] (added on October 25th)

  • Devices impacted: Android-only
  • Cause: this issue seems to pop up if your phone is rooted, or using a non-stock ROM (regardless of root status)
  • Fix or workaround: no fix is available, as this is standard protection feature for Nintendo games on smart devices. As a workaround, you can use tools to bypass the security check (such as Magisk)

Issue #2 – Linking Error. You cannot link your Nintendo Account to this game due to your account’s regional settings (added on October 25th 2017)

  • Devices impacted: all
  • Cause: wrong region for the Nintendo Account. Right now, the game is only available in Australia, so only Nintendo Accounts sets to Australia can be linked at the moment.
  • Fix or workaround: the app is now available worldwide, and as Ver. 1.0.0, you can link a Nintendo Account of any region with the game.

Issue #3 – Try moving to a location with a better connection. If you still have trouble connecting, try again later [Support Code: 802-6516] (added on October 25th)

  • Devices impacted: all
  • Cause: game requires an online connection at all times
  • Fix or workaround: make sure you’re connected to the internet, and that the quality of said connection is good (Wifi is better, if available). If you’re getting that error despite being connected to the internet, the quality of the connection may not be good enough.

Issue #4A – A communication error has occured. Please try again later. [Support Code: 802-9009] (added on November 21st)

  • Devices impacted: all
  • Cause: servers being overloaded at launch (official statement)
  • Fix or workaround: Nintendo is aware of the problem, and working towards fixing it. Nothing much for you to do but to wait and try again later. If you’re still getting this error several days after launch, you may need to contact support.

Issue #4B – A communication error has occured. Please try again later. [Support Code: 802-9809] (added on November 21st)

  • Devices impacted: all
  • Cause: servers being overloaded at launch (official statement)
  • Fix or workaround: Nintendo is aware of the problem, and working towards fixing it. Nothing much for you to do but to wait and try again later. If you’re still getting this error several days after launch, you may need to contact support.

Issue #4C – A communication error has occured. Please try again later. [Support Code: 802-4009] (added on November 21st)

  • Devices impacted: all
  • Cause: servers being overloaded at launch (official statement)
  • Fix or workaround: Nintendo is aware of the problem, and working towards fixing it. Nothing much for you to do but to wait and try again later. If you’re still getting this error several days after launch, you may need to contact support.

Issue €4D – An error has occured. Please try again later [Support Code: 802-7609] (added on November 22nd)

  • Devices impacted: all
  • Cause: servers being overloaded at launch (official statement)
  • Fix or workaround: Nintendo is aware of the problem, and working towards fixing it. Nothing much for you to do but to wait and try again later. If you’re still getting this error several days after launch, you may need to contact support.

Issue #4E – A communication error has occurred. Please try again later. [Support code: 802-2609] (added on November 23rd)

  • Devices impacted: all
  • Cause: servers being overloaded at launch (official statement)
  • Fix or workaround: Nintendo is aware of the problem, and working towards fixing it. Nothing much for you to do but to wait and try again later. If you’re still getting this error several days after launch, you may need to contact support.

Issue #4F – A communication error has occurred. Please try again later. [Support code: 802-5550] (added on November 25th)

  • Devices impacted: all
  • Cause: servers being overloaded at launch (official statement)
  • Fix or workaround: Nintendo is aware of the problem, and working towards fixing it. Nothing much for you to do but to wait and try again later. If you’re still getting this error several days after launch, you may need to contact support.

Issue #5 – An error has occured. Please try again later. [Support Code: 892-7674] (added on December 18th)

  • Devices impacted: all
  • Cause: unknown
  • Fix or workaround: none at the moment. Try clearing the cache of the game and try again. You can also try to restore your save data (Title Screen > Main Menu (icon in the top-left corner) > Data Restore). Nintendo may also fix the issue in an upcoming patch, but nothing has been announced so far.

Issue #6 – While gardening, players may be returned to the title screen (added on December 20th)

  • Devices impacted: all
  • Cause: unknown
  • Fix or workaround: none at the moment. Nintendo is aware of the issue, and currently working on a patch to fix it. Make sure to keep an eye out on the Animal Crossing: Pocket Camp Updates page to find out when the update is released! Update to Ver. 1.1.1!

Issue #7 – Players may complete the My Nintendo Mission: “”Link to a Facebook account”” without linking to a Facebook account (added on December 20th)

  • Devices impacted: all
  • Cause: unknown
  • Fix or workaround: none at the moment. Nintendo is aware of the issue, and currently working on a patch to fix it. Make sure to keep an eye out on the Animal Crossing: Pocket Camp Updates page to find out when the update is released! Update to Ver. 1.1.1!

Issue #8 – An error may occur when opening the Suggested Friends screen (added on December 20th)

  • Devices impacted: all
  • Cause: unknown
  • Fix or workaround: none at the moment. Nintendo is aware of the issue, and currently working on a patch to fix it. Make sure to keep an eye out on the Animal Crossing: Pocket Camp Updates page to find out when the update is released! Update to Ver. 1.1.1!

Issue #9 – The app may crash when performing actions such as changing hats or clothes, or when arranging furniture (added on December 20th)

  • Devices impacted: all
  • Cause: unknown
  • Fix or workaround: none at the moment. Nintendo is aware of the issue, and currently working on a patch to fix it. Make sure to keep an eye out on the Animal Crossing: Pocket Camp Updates page to find out when the update is released! Update to Ver. 1.1.1!

Issue #10 – In some instances, users are not able to receive the correct amount of friend powder while playing in the garden. (added on January 29th)

  • Devices impacted: all, though only for those running Ver. 1.1.4 of the game;
  • Cause: unknown
  • Fix or workaround: fixed in the latest update!

Issue #11 – There sometimes is an issue counting “Timed Goals” and “Kudos.” (added on February 14th)

Issue #12 – Sometimes after launching the game, it may not display or the game may be unplayable (added on February 14th)

  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: fixed in the latest Software update (Ver. 1.2.2)!

Issue #13 – Game crashes while accessing the title screen (added on February 22nd)

  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: fixed in the latest Software update (Ver. 1.2.2)!

Issue #14 – Game crashes when going to the garden after selecting “Please show me!” the first time you speak to Leif during the Leif’s Spring Flowers event (added on February 27th)

  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: speak to Leif again, and select “I think I can manage.” Issue fixed in the latest Software update.

Issue #15 – Incorrect Friendship Levels for Freya, Eugene, and Dotty (required to unlock new requests and the ability to change outfits) (added on February 27th

  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: issue has already been fixed. You first need to restart the game.

Issue #16 – Special Requests are not show on the Friendship Level Screen for Freya (added on February 27th)

  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: issue has already been fixed. You first need to restart the game.

Issue #17 – In some cases, the game will crash when you swap out your campsite’s visitors for guests who have requested special furniture (added on March 12th)

Issues #19, #20, #21, and #22 (added on March 29th)

  1. Issue #19: the game crashes when you leave the round spring flower bed in the campsite and then hold an unveiling party to show off the new anemity;
  2. Issue #20: players are occasionnally able to carry more than the maximum number of Collected items
  3. Issue #21: completing a Chip Challenge displays an unnecessary challenge-completion icon
  4. Issue #22: the surgeonfish tank, the clown fish tank, the barred knifejaw tank display overlapping with other furniture items
  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: issues fixed in the latest Software update. Make sure to restart the game!

Issue #23: Game suddenly restarts when playing at the Lost Lure Creek, various other issues (added on March 30th)

  • Devices impacted: iPhone 6, iPhone 6 Plus, iPad mini 4, iPad Air 2, iPod Touch (6th Generation)
  • Cause: unknown
  • Fix or workaround: issue fixed in the latest Software update. Make sure to restart the game!

Issue #24: When the player has a perfect fruit growing on a tree and closes the game, when they return to the game the perfect fruit may become a normal fruit (added on April 25th)

  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: issue fixed in the latest Software update. You can prevent this issue from occuring by changing location before closing the game. Do note that the issue may also occur if you do drop the fruit or collect it.

Issue #25: Appearance rate of new animals is lowered than normal (added on May 10th)

  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: issue already fixed.

Issue #26: Finger icons are displaying on the map at Breezy Hollow and other locations during the Digby’s Artful Retreat event (updated on May 31st)

  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: issue fixed in the latest Software update. You can speak to Digby at the campsite in order to clear the icons.

Issue #27: In some cases, the reward for completing Task 4-3 of the Fruit Party with Katie event was not awarded (added on May 10th)

  • Devices impacted: all devices, but only players who completed Task 4-3 of the Zipper’s Wonderland event (that ran from March 30th to April 9th)
  • Cause: unknown
  • Fix or workaround: already fixed. All players will get Leaf Ticket x15 as apology gift! Check out this page for more details!

Issue #28: Game crashes when arranging campsite furniture (added on June 8th)

Issue #29: camper-request My Nintendo missions track completed requests inaccurately (added on June 8th)

Issue #30: game suddenly closes when fishing at Lost Lure Creek (added on June 30th)

  • Additional details: when fishing at Lost Lure Creek, if there are 2 fish shadows in the water, and both discover the fishing lure at the same time, the game will suddenly close
  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: fixed in the latest Software update.

Issue #31: If you open the Catalog from the More menu, then select Furniture, the “medieval”, “OK Motors” and “fruit” categories are not displayed (added on July 6th)

  • Additional details: This is a display issue in the Catalog and does not affect any other areas of the game
  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: issue to be fixed in the latest Software update.

Issue #32: The game force closes after you “Shared!” with a friend and tap on a garden flower before the “Here’s your reward!” screen appears during the Redd’s Summer Festival event (added on August 10th)

  • Additional details: This issue does not occur if you do not tap on the screen until the “Here’s your reward!” screen appears. Also, even when the game force closes, the action is counted so when you return to the game you will receive the “Here’s your reward!” item.
  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: issue to be fixed in the latest Software update.

Issue #33: Cannot change the wallpaper, flooring, or rug in your Cabin (added on November 28th)

  • Additional details: this issue occurs if you have placed the maximum amount of furniture or clothing in your cabin
  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: put away one piece of furniture or clothing. This issue will be fixed in the latest Software update.

Issue #34: If you pick up a lost item and take it to your campsite, the lost item will not register as being found (added on November 30th)

  • Additional details: none.
  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: leaving the campsite and then entering it again should result in the lost item correctly registering as being found. This issue will be fixed in the latest Software update.

Issue #35: Issues Concerning Rare Creature Sharing Notifications (added on February 6th)

  • Additional details: when playing in English or French, when another player shares rare creatures with you, regardless of how many they share, the notification that appears in the Visitors tab will read as if they have only sent one rare creature. There’s no such error in other languages, and the rare creature batch sharing feature does work properly
  • Devices impacted: all devices playing the game in English or French
  • Cause: unknown
  • Fix or workaround: will be fixed for the next Garden Event.

Issue #36: Game crashes frequently after updating to Ver. 2.1.0 (updated on March 8th)

  • Additional details: despite optimisations made in Ver. 2.2.0, the issue still persists.
  • Devices impacted: all devices running Ver. 2.2.0 of the game
  • Cause: issue caused by the game using more than the available useable RAM on certain devices
  • Fix or workaround: developers are currently working on different optomisations, which may take some time. Will most likely be fixed in the latest Software update.

Issue #37: When you preview the terrain of your campsite, the winter design will be featured instead of the spring one (added on February 23rd)

  • Additional details: issue occurs from February 25th to February 27th
  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: fixed in the latest Software update.

Issue #38: Animals won’t dance after placing the “blue flower patch” item on the campsite (added on March 7th)

  • Additional details: issue occurs during the second half of the latest Garden Event, Viva Festivale with Pavé.
  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: Fixed via the latest Data Update, released on March 13th.

Issue #39: “More animals added to your contact!” message is displayed erraneously (added on March 13th)

  • Additional details: issue occurs when you’re at the point where leveling up will not unlock any new animals.
  • Devices impacted: all devices
  • Cause: unknown
  • Fix or workaround: fixed in the latest Software update.

More issues to be added later!


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Lite_Agent

Founder and main writer for Perfectly Nintendo. Tried really hard to find something funny and witty to put here, but had to admit defeat. Also known as Maintenance Guy by some. Twitter: @lite_agent

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